Privacy Policy

1. Introduction

Research Chems Australia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable privacy legislation.

2. Information We Collect

Personal Information

When you place an order or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by our payment providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website address

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders, including shipping updates
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors (Stripe), shipping carriers, and email service providers.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant payment providers
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including shopping cart functionality.
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years for tax and legal compliance purposes.

8. Your Rights

Under Australian privacy law, you have the following rights:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to legal retention requirements.
• Complaints: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.