Frequently Asked Questions

Simply browse our product catalog, add items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

We accept Visa, Mastercard, and American Express credit/debit cards through our secure payment processor (Stripe). We also accept direct bank transfer (EFT) for those who prefer this option. Bank transfer orders are processed once payment is confirmed.

There is no minimum order amount. However, shipping charges apply to all orders unless you qualify for free shipping. Check our shipping page for current free shipping thresholds.

If you need to modify or cancel your order, please contact us as soon as possible at support@researchchemsaustralia.com.au. Once an order has been shipped, it cannot be modified or cancelled.

We currently ship within Australia only. We offer both standard and express shipping options. Unfortunately, we are unable to ship internationally at this time.

Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Please note these are estimates and actual delivery times may vary depending on your location and carrier conditions.

Shipping costs depend on the delivery method selected at checkout. Standard shipping and express shipping rates are displayed during checkout. We also offer free shipping on orders over a certain threshold.

Yes, once your order is shipped, you'll receive an email with tracking information so you can monitor your delivery.

Yes, all our products undergo rigorous quality testing. We work with reputable manufacturers and ensure all products meet our strict purity standards.

Storage requirements vary by product. Generally, most peptides should be stored in a cool, dry place away from direct light. For reconstituted products, refrigeration is typically required. Please refer to individual product pages for specific storage instructions.

Shelf life varies by product. Most unreconstituted peptides have a shelf life of 2+ years when stored properly. Once reconstituted, products should typically be used within 4-8 weeks. Check individual product descriptions for specific information.

All our products are third-party tested for purity and quality. We work only with reputable manufacturers who meet our strict quality standards.

Due to the nature of our products, we do not accept returns. Please see our Shipping & Returns page for full details on our refund policy.

If your order arrives damaged, please contact us immediately at support@researchchemsaustralia.com.au with photos of the damage. We will arrange a refund as appropriate.

Refunds are typically processed within 3-7 business days of approval. The time for the refund to appear in your account depends on your payment provider.

Yes, our products are legal to purchase in Australia for research purposes only. They are not intended for human or animal consumption. Buyers are responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction.

All products sold by Research Chems Australia are intended for laboratory and research purposes only. They are not intended for human or animal consumption. By placing your order you agree to our Terms of Service and Privacy Policy and agree to use products only for research purposes and assume all responsibility for compliance with applicable laws.

You must be at least 18 years of age to purchase from our store. While we don't require specific qualifications, our products are intended for legitimate research purposes only.